Booking an appointmentOur administration staff will contact you via phone to make an appointment. If possible, please have your medicare number and Skype name readily available. If you will be using your GP's telehealth facilities, please have the name of their practice available. You will be asked to make an appointment with your GP at the same time as the Paediatrician appointment.
How long does the initial consultation last?The initial telehealth consultation will generally last between 45-60min. This will mainly involve history taking from one or both parents. Our paediatrician will also spend time talking to your child, but they don't have to stay for the entire consultation.
How long do follow-up consultations last?Follow-up consultations whether in person, or via telehealth generally last between 20-30 minutes.
Please read this if you are seeing the Paediatrician for behavioural concernsIn order to follow best practice, Dr Tran does not make diagnoses during the initial telehealth consultation, and additional information is often requested. This is usually questionnaires sent to parents, and requests for reports from the school and allied health professionals before making a diagnosis and formulating a treatment plan. In the majority of cases Dr Tran will also want to see your child in person before making a diagnosis.
I think my child has AutismAutism Spectrum Disorder is becoming increasingly common, and more diagnoses made due to increased awareness within the community. It is a condition where children have trouble with their social communication, as well as having some restricted interest/play areas. An Autism assessment involves a thorough history and examination as well as information from the school and allied health professionals. It is important to know how your child manages in several different settings. Making a diagnosis on the first visit is generally not good practice. In some situations a standardised assessment will be required such as an ADOS (Autism diagnostic observation schedule) and/or ADI (Autism diagnostic interview) if a diagnosis is unclear.
I think my child has ADHDADHD is a condition where children have trouble with hyperactivity and/or inattention that affects their ability to function. An ADHD assessment consists of a thorough history and examination looking for other contributory factors. Information from the school and allied health professionals will also be requested. A standardised questionnaire such as a Conners-3 will often be provided to the parents and teacher before a diagnosis is made. Management may involve a combination of behavioural interventions with a psychologist or occupational therapists and/or medication.
What if I need to cancel an appointment?If you can't make your appointment please call or email as soon as possible, to either cancel or reschedule. Although there is no cancellation fee, appointment times are valuable and can be made available to other families who are on the waitlist.
Why use telehealth?Given Australia's vast size, telehealth services reduces the need for long distance travel. This saves patients both time and money, often for a short consultation.
How safe is telehealth?The Department of Health and Ageing has guidelines for the use of telehealth in Australia. They advise that Skype is a safe and secure method for consultation.
How do I receive scripts, pathology forms and referrals?In most cases referrals and pathology forms will be scanned and emailed. You can then print and take these to S&N or QML. Scripts can either be faxed to your local chemist or sent to your mailing address. In most cases email is best form of communication as you can have access to the required information immediately.
How do I sign the medicare bulk billing form?After the consultation our administration staff will send and email to you regarding bulk billing. All you have to do is to reply "Yes" with your name. The claim is then sent directly to Medicare for payment, so there is nothing more for you to do.
How do I know if I am in a telehealth area?Visit the website below and type in your address. If you are outside of a RA1 area, you will be elligble for telehealth consultations. If you have any questions about this please contact our office.
Why is the initial consultation via telehealth?The most important part of a good assessment of your child involves taking a thorough history. This is often very time consuming. As outreach clinics can be held a few times a year, it's most efficient to gather information first and focus the clinics on meeting in person for review appointments.
- How much do consultations cost?All TELEHEALTH consultations are currently bulk billed, meaning there are no out of pocket expenses that you will have to pay. Appointments in Brisbane will have out of pocket costs.
- How can you provide a private bulk billed service?First and foremost we enjoy working with children. Seeing them happy and develop is a great reward, as is seeing families managing better. The Australian Government currently has incentives in place for telehealth consultations. This reduces the gap between the bulk billing rate, and private consulting fees that are charged for services in major cities like Brisbane.
- Will you bulk bill me if I see you in Brisbane?
- Do you see children with developmental or behavioural problems?
- How long is your waiting list?Our current wait list ranges from a few weeks to months depending onthe clinician youneed to see. If you believe your child needs to be seen urgently, please forward the referral from your GP and we will triage it appropriately.
- What are your interest areas?We will see all children with medical or developmental/behavioural difficulties.